What we do
Service NSW builds digital capabilities that are available for NSW Government agencies to use.
We develop these capabilities to create secure, accessible and trusted experiences for our customers. They are reusable across multiple scenarios.
They are only available to NSW Government agencies.
For more information about available solutions, get in touch with us.
Visit our Digital Services Blog to get a behind-the-scenes look at how our products and teams work.
Benefits
Using Service NSW digital capabilities can reduce the cost and complexity of running your digital services.
You can save time and effort:
- we take care of maintenance and upgrades
- we invest in continuous product development
- you can engage us directly (you won't have to go through third-party procurement).
You'll be getting:
- a trusted brand with more than 9 million MyServiceNSW Accounts
- access to multi-channel customer service and support
- capabilities that are compliant with security, risk management, data governance and accessibility requirements.
Digital capabilities
NEW: Identity Assurance
Verify customers’ identity document details before they use a service or complete a transaction
Authenticate
Let customers use their MyServiceNSW Account to log into a NSW Government website or app
Digital Notifications
Create, schedule and send emails, text messages and mobile app push notifications to customers
Service Booker
Online booking system to facilitate customer appointments
Grants
Allow customers to claim eligibility and receive funds before spending the money
Rebates
Customers are allowed to claim back costs only after they have made a purchase
Vouchers
Distributed to individuals who can redeem them at registered businesses