About rebates
Rebates are a form of financial assistance delivered through Service NSW. They are paid to customers as reimbursements so customers are allowed to claim back costs only after they have made a purchase.
Rebates are typically smaller in monetary value than grants and bigger in monetary value than vouchers.
To learn more, including product pricing, delivery timeframes and case studies, get in touch with the partnerships team.
Benefits
There are many benefits to delivering rebates through Service NSW.
Control
Ensure that financial support is provided for a specific purpose by reimbursing customers after they have made a purchase.
Fast
Our established customer experience and business capabilities mean rebates can be rolled out quickly and easily.
Secure
Get peace of mind with our security measures including multi-factor authentication (MFA), vulnerability scanning and fraud detection.
Stay informed
Access performance analytics showing where, when and how rebates are delivered to customers.
Innovation
Our investment in continuous improvement means we can deliver superior products now and in the future.
Choice
Choose a rebate component to integrate with your existing process or use our digital touchpoints, frontline staff and assessment options.
When to use
Deliver rebates through Service NSW to:
- distribute smaller amounts of money to customers
- support existing customer behaviours and needs such as utilities and medical
- ensure the specific goods or services have been paid for before reimbursing the customer.
How it works
- Customers apply for the rebate through their MyServiceNSW Account.
- Their application is assessed against pre-defined eligibility criteria that’s either automated or conducted by a Service NSW Assessor.
- Customers receive updates on the status of their application.
- Payments are made to successful applicants.
