About grants
Grants are a form of financial assistance delivered through Service NSW. They are paid to customers upfront so they allow customers to claim eligibility and receive funds before spending the money.
Grants are typically bigger in monetary value than rebates and vouchers.
To learn more, including product pricing, delivery timeframes and case studies, get in touch with the partnerships team.
Benefits
There are many benefits to delivering grants through Service NSW.
Fast
An off-the-shelf grant can be available within a couple of weeks of a natural disaster, where distributing funds quickly is critical.
Choice
Choose a grant component to integrate with your existing process or use our digital touchpoints, frontline staff and assessment options.
Compliant
Our grants processes, systems and procedures are compliant with the Grant Administration Guide.
Secure
Get peace of mind with our security measures including multi-factor authentication (MFA), vulnerability scanning and fraud detection.
Innovation
Our investment in continuous improvement means we can deliver superior products now and in the future.
Multi-channel service
Gain access to our ecosystem including contact centre, service centres, website, MyServiceNSW Accounts and mobile apps.
When to use
Deliver grants through Service NSW to:
- get funds to people or businesses quickly
- support customers affected by disasters
- distribute a large amount of funds.
How it works
- Customers apply for the grant through their MyServiceNSW Account.
- The application is assessed against pre-defined eligibility criteria that’s either automated or conducted by a Service NSW Assessor.
- Customers receive updates on the status of their application.
- Payments are made to successful applicants.
