Digital Services Blog

Welcome to Service NSW Digital Services blog. Service NSW is a top provider of digital services in Australia. We partner with NSW Government agencies to service over 8 million citizens. 

Small changes, big impact

20 March 2025

How we create culturally safe messaging for Aboriginal and Torres Strait Islander communities.

Elese Barrymore
1 minute read

Making digital credentials easy to use across borders

26 November 2024

How citizens will be able to use a NSW Digital Wallet in Australia and around the globe.

Peter Lechlein
3 minute read

A/B testing push notifications

20 September 2024

Results from our A/B testing for push notifications in the Service NSW app. 

Emma Salkild
2 minute read

Behind the scenes of Service NSW’s AI Hackathon

9 July 2024

Learnings from Service NSW's AI (Artificial Intelligence) hackathon.

Abhishek Dadhich 
5 minute read

Last updated: 20 March 2025