Report an unsafe product

In NSW, if you buy an unsafe consumer product from a business you should:

• let the supplier know about the issue
• discuss how the business can resolve your problem
• report the issue by:
  • contacting NSW Fair Trading by:
    • calling 13 32 20 to discuss the issue or 
    • making a complaint online
  • completing the Product Safety Australia online form report an unsafe product.

What happens next

NSW Fair Trading

When you make a complaint to NSW Fair Trading they may:

• seek to resolve the issue
• consider if there is significant public value in taking legal action against the manufacturer.

Find out more about how NSW Fair Trading handles general complaints.

Product Safety Australia

When you report an unsafe product to Product Safety Australia (a website of the Australian Competition and Consumer Commission – ACCC) it helps them understand issues that cause harm to Australian consumers and where best to use their resources.

The ACCC can act to ensure compliance with the law. Find out more about your rights as a consumer and how to resolve an individual dispute about a product or service on the ACCC website.

If the product you have reported is regulated by another agency, the ACCC may need to share your information in line with the law and their Privacy Policy.

More information

Product safety regulation in Australia is a shared responsibility between the Australian Competition and Consumer Commission (ACCC) and the states and territories.

The Australian Consumer Law protects consumers against unsafe consumer goods and product-related services. These protections allow ministers to:

• issue safety warning notices
• ban products, either on an interim or permanent basis
• impose mandatory safety and information standards
• issue compulsory recall notices.

Consumer goods are products intended or likely to be used for personal, domestic or household use or consumption.

Product-related services are services for or relating to installation, delivery, assembly, maintenance, repair or cleaning of consumer goods.

Businesses

The Australian Consumer Law does not cover claims relating to businesses such as:

• damage to commercial property
• loss arising from a business relationship, such as loss of profit
• losses for claims made for workers' compensation; and
• losses regulated by international agreements.

For information about protections for businesses and resolving business disputes visit:

• Small Business Commissioner
• Service NSW Business Bureau
• NSW Fair Trading: Business essentials.