Lodge a residential tenancy complaint with NSW Fair Trading

Introduction

Tenants and landlords or property managers should try to resolve disputes between themselves if possible. If you cannot resolve the issue privately you can lodge a complaint with NSW Fair Trading. Fair Trading will act as an informal negotiator between the parties. There's no fee for this service.

Before you lodge a complaint, check the types of tenancy problems Fair Trading can assist with. They can help with some but not all tenancy matters.

Eligibility

Tenants, landlords or property managers who've been unable to reach agreement over a tenancy dispute.

What you need

• name and contact details of the tenant, landlord or property manager you're complaining about
• details of the property involved
• details of the dispute and your attempt to resolve the issue 
• copies of any relevant documents such as correspondence, condition reports, bank statements, photos.

How to lodge

1. Gather the required documentation.
2. Select the 'Lodge online' button.
3. Open the 'Renting' drop-down.
4. Select 'Go to tenancy complaint form'.
5. Agree to the declaration.
6. Complete the online form.

If you do not wish to lodge online you can:

1. Download and complete the Property Complaint Form – PDF.
2. Gather your supporting documentation.
3. Lodge your complaint by mail or email, to the details on the form.

More information

• After receiving your complaint, NSW Fair Trading will attempt to finalise the matter within 30 days.
• If there is no resolution from the NSW Fair Trading intervention, they'll advise you of further action you can take.