Make a complaint about a motor vehicle dealer or repairer

If you have an issue with a motor vehicle dealer or repairer:

• talk about your issue with the other party and share any relevant information, such as invoices, quotes and reports
• provide suggestions to resolve your issue and be prepared to negotiate a settlement.

If you’re unable to resolve your issue:

• contact NSW Fair Trading on 13 32 20 to discuss your situation
• lodge a complaint online or by visiting a Service NSW Centre.

NSW Fair Trading will:

• assess your complaint and provide a free dispute resolution service
• provide options for formal resolution, such as lodging a claim with the NSW Civil and Administrative Tribunal (if necessary).

For more information, refer to Vehicle warranty and repair disputes.