Customer Service, NSW Department of

The Department of Customer Service (DCS) is a service provider, regulator and central agency of government.

DCS was established on 1 July 2019. Its role is to help:

• establish the customer at the centre of all programs and initiatives across the NSW Government
• deliver a more consistent and efficient digital experience with government
• use data and behavioural insights to drive customer service improvements
• engage more effectively with the people of NSW.