Introduction
If your Transport for NSW E-Toll tag is faulty due to a battery or technical problem, you can take it to a Service NSW Centre and replace it free of charge.
Your new tag will be posted to your nominated address within 5-7 business days.
You can use toll roads immediately following successful payment, provided you list a valid licence plate number on your account. Any vehicle matching fees incurred during this time will be re-credited to your E-Toll Account and appear on your next statement cycle.
What you need
- the faulty tag/s
- a signed letter giving an authorised representative the authority to replace the tag/s on your behalf (if applicable).
How to replace
- Gather your faulty tag.
- Visit a service centre and return your tag for a replacement.
If you're unable to visit a service centre, you can return your tag to:
E-Toll Business Operations
PO BOX 1447
Parramatta NSW 2124.
You'll need to wrap the tag in aluminium foil to ensure it does not read at any toll points in transit.
To view instructions on how to remove your tag from its bracket, refer to the installation instructions specific to your tag type.