Report your E-Tag as lost or stolen

Introduction

If your E-Toll tag has been lost or stolen you can report it:

• online 
• by calling 13 18 65
• at a Service NSW Centre.

You remain responsible for any toll charges on your account until you report your tag as lost or stolen.

Note: If your tag has been stolen, report it to the NSW Police Force to get a Police Event Number. If you do not have this, you will be charged a fee for not returning the tag.

If you need to replace the tag, call 13 18 65.

What you need

• your E-Toll Account details
• the Police Event Number (if you have one).

How to report

1. Select the 'Report online' button.
2. Log in to your E-Toll account.
3. Select 'Make an enquiry' for a stolen tag or 'Tags' for a lost tag.
4. Follow the prompts to report the tag as stolen or lost.
5. Select 'Submit'.

If you're unable to report a lost or stolen tag online, you can call 13 18 65 or visit a service centre with your supporting documents.

What happens next

• The tag will be turned off and removed from your account.
• There is a fee if the tag is not returned (unless you provide a Police Event Number).
• If you need to replace the tag, call 13 18 65.
• If you find your tag after reporting it as lost or stolen, call 13 18 65. 

More information

If you report your tag as lost, stolen or destroyed as a result of a declared natural disaster, you will not be charged a tag replacement fee.