Apply for the NSW Low Income Household Rebate (on-supply customers)

Introduction

The NSW Low Income Household Rebate helps eligible concession cardholders pay their electricity bills. 

The rebate is $385 per embedded network (on-supply) household, per financial year.

If you're an embedded network (on supply) customer, you can apply for the rebate here.

If you're a retail (on-market) customer, contact your electricity retailer to apply.

Note: Embedded network (‘on-supply') means your electricity is supplied by an embedded network – such as in a residential community, retirement village or strata scheme – and you receive your electricity bill or invoice from the strata manager or community/village operator. If you’re not sure whether you're an on-supply customer, contact the electricity provider named on your electricity bill.

Eligibility

You may be eligible if you live in NSW and all of the following apply: 

• you have an electricity account for your home in NSW
• you're the account holder (the account and bill must be in your name)
• you hold one of the following:
  • Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs (DVA)
  • Health Care Card issued by Services Australia
  • Low Income Health Care Card issued by Services Australia
  • DVA Veteran Gold Card.

What you need

• your concession card details
• a printed (not hand-written) copy of your latest electricity bill (JPG or PDF file) which must have:
  • your name and address printed on it
  • the most recent meter reading dates for your household (taken after 1 July in the current financial year and less than 3 months old).
• your bank account details (to receive your rebate).

How to apply

1. Check you meet the eligibility requirements.
2. Select the 'Apply online' button.
3. Follow the steps to apply for the rebate.

You'll receive a confirmation number and an email with details on what happens next.

If you're unable to apply online:

1. Download and complete the application form – NSW Low Income Household Rebate Application Form On-Supply Household – PDF.
2. Attach a copy of your most recent electricity bill/invoice.
3. Post your application to NSW Energy Rebates, PO Box 435, Parramatta NSW 2124.

More information

• You'll receive your rebate as a lump sum payment of $385 deposited into your bank account.
• Invoices must be printed, unless:
  • they have been prepared from a branded invoice book
  • the supplier does not have the capacity to provide printed invoices.
• You can only receive the rebate for your principal place of residence.
• A household can only receive one NSW Low Income Household Rebate each financial year.
• If you receive the NSW Low Income Household Rebate, you may be eligible for the NSW Gas Rebate.
• Commonwealth Seniors Health Card holders are not eligible for this rebate and can apply for the Seniors Energy Rebate instead.