The NSW Department of Customer Service and its agencies, including Service NSW, are removing merchant fees for transactions.
As the merchant fees are removed, the customer cost of transactions with the NSW Government will be cheaper.
The Department of Customer Service acknowledges these charges, while typically very small, may have impacted some customers and should not have been passed on.
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Service NSW transactions – status of merchant fee removal
Work has been progressing to remove merchant fees from Service NSW transactions.
Following is a summary of our progress.
Phone transactions
All over-the-phone payments via Service NSW are now merchant fee free.
Note: Phone payments cannot be accepted for some transactions.
Online transactions
The following online transactions are now merchant fee free:
- Renew or upgrade a NSW driver licence
- Transfer a vehicle registration
- Renew a vehicle registration
- Pay a fine
- Replace a NSW driver licence
- Order a vehicle history report
- Working with Children Check
- Apply/renew liquor licences
- Replace a vehicle registration certificate
- NDIS Worker Check
- Design or building practitioner registration
- Asbestos and demolition licence
- Company or partnership contractor licence
- Request a driving record.
In-person transactions
Merchant fees have been removed for all over the counter transactions at all locations.
Last updated: 25 October 2024