Report a taxi using the Taxi Fare Hotline

If you are unhappy with an experience when booking or travelling by taxi you can report your feedback using the Taxi Fare Hotline or Taxi fare complaints form. 

You should provide feedback via the 24-hour Taxi Fare Hotline on 1800 500 410 or online through the Taxi fare complaints form if your taxi driver:

• refuses to take your journey
• overcharges you
• refuses to take you unless you agree to a fixed rate
• does not use a meter.

When you make a report, you should include as much information about the experience as possible, including:

• number plate of the taxi
• date
• time
• location
• taxi company.