Replace an RSA or RCG competency card

Introduction

If your RSA and/or RCG competency card has been lost, stolen or damaged, you can request a replacement card online. 

Make sure your email address or mobile phone number is on record with Liquor & Gaming NSW.

Rather than pay the replacement card fee, you may prefer to access a free digital version of your competency card through the Service NSW app.

If you have completed the Advanced Responsible Conduct of Gambling (ARCG) course:

• the ARCG endorsement will be automatically added to your digital card for free
• you can request a new physical competency card with an ARCG endorsement.  Follow this process to replace your card. 

What you need

• your competency card number (if known)
• your personal details
• the reason why you need to replace your card
• your payment.

How to replace

1. Select the 'Replace online' button.
2. Follow the prompts to replace your card.

More information

• If you do not need a replacement card, but do need to update your contact details, you can use the online form.
• It can take up to 4 weeks to get your new card.