Dealing with customers – builders and tradespeople

Customer service is crucial to the success of any business, and talking with your customers is an important component in developing good relations.

Building and renovating are complex tasks, so take the time to answer any concerns your customers might have, and be open to identifying problems early, so you can take steps to manage any potentially difficult situation.

Most builders, even very competent ones, will receive a complaint at some point in their career, and how you handle those complaints can make or break your business.

To best address complaints:

• be approachable and ready to discuss problems
• keep your clients and subcontractors informed about all progress and delays
• stay in regular contact with your subcontractors.

For more tips and advice, visit Fair Trading.