Claim the pensioner water rebate

Introduction

If you receive a pension, you may qualify for a rebate on your water bill from your water supplier. Rebates are applied to each bill.

If your local council is your water supplier, find out if you are eligible for pensioner council rates rebates.

Eligibility

You need to:

• be the owner and occupier of a property, and
• have one of the following:
  • Pensioner Concession Card from Services Australia or the Department of Veterans' Affairs (DVA)
  • DVA Veteran Gold Card printed with one of the following:
    • TPI
    • EDA
    • War Widow or War Widower
  • letter from the DVA confirming you either:
    • receive a Disability Compensation Payment at the Intermediate rate, or
    • are Totally and Temporarily Incapacitated (TTI).
      Note: DVA letters can be downloaded from DVA's MyService.

If you own the property with someone who isn’t a pensioner, you may still get a rebate. Check your water supplier's eligibility criteria.

What you need

• water supplier account number or customer number (on your water bill)
• concession card or concession customer reference number.

Note: Before you complete the claim form, check your water bill as you may already be receiving the pension rebate. 

How to claim

1. Select the water supplier for your residential address:
   • Sydney Water – Claim your pension rebate
   • Hunter Water – Claim your pension rebate
   • Shoalhaven Water – Pensioner concessions
   • Essential Water – Pensioner Concession Rebate
   • your local council – Apply for pensioner council rates rebates
   • NSW Private Water Scheme Pensioner Rebates.
2. Check that you meet the eligibility criteria.
3. Fill in and submit the form.

Note: If more than one pensioner owns and lives at the property, they need to complete a separate application form.