Introduction
If you think your property has been damaged by mine subsidence, you can lodge a claim for compensation through the Subsidence Advisory NSW online portal.
Some types of damage that can occur include:
- cracks
- strains, which can cause cracks in internal walls, brickwork to break apart, and pipes and paving to buckle
- tilts, which can cause doors and windows to jam.
You will need to lodge a claim within 12 months of becoming aware that the damage was caused by subsidence.
For emergencies:
- If you have a subsidence emergency at your property or you’ve found a subsidence hole, report it to the Subsidence Advisory NSW 24-hour hotline on 1800 248 083.
- If there is an immediate threat to life or property, call Triple Zero (000).
Eligibility
To lodge a claim, you must be the property owner or an authorised representative of the property owner.
What you need
- a MyServiceNSW Account – you can create one when you start your claim
- your details and the details of all property owners, including relevant proof of authority
- the address of the property, including lot and DP number (if available)
- a detailed description of the damage, including photos (if available)
- the date you first became aware of the damage.
How to claim
- Review the step-by-step process for making a claim.
Note: You can also watch a video that explains the process. - Select the ‘Claim online’ button.
- Log in, or create a MyServiceNSW Account. You will then be directed to the portal homepage.
- Select the 'Claims' tile.
- Under 'Draft claims', select 'Create' to start a claim.
- Follow the prompts to complete your application, and upload any documents (including photos of the damage) to support your claim.
If you need help using the portal or are unable to claim online, call Subsidence Advisory NSW on (02) 4908 4300 between 8:30am to 4:30pm, Monday to Friday.
Privacy
To claim compensation for mine subsidence damage with Subsidence Advisory NSW, you’ll need to create or log in with a MyServiceNSW Account.
By logging in you consent to sharing your name and email address in your MyServiceNSW Account with Subsidence Advisory NSW, a division of the Department of Customer Service.
The Subsidence Advisory NSW Privacy Policy explains how your personal information will be handled once it is shared by Service NSW.
More information
- You can log in to the Subsidence Advisory NSW Portal to track and manage your claim.