About Centrelink

The Australian Government delivers social security payments and services through Centrelink.

Centrelink is managed by Services Australia.

Customer Reference Number (CRN)

Your Centrelink CRN is used for all your Centrelink payments and services. 

You'll find your CRN:

  • on letters sent to you by Centrelink or 
  • on your concession card, if you have one.

The format of your CRN is 9 numbers followed by a letter such as 123 456 789A.

Go to the Services Australia website for information about CRNs.

Payments and rates

Beware of scams

There are unofficial websites and social media accounts online sharing false information about bonus Centrelink payments. They offer varying amounts of money, including $750 and $1,800.  These payments do not exist and the advertisement may be a scam. Learn more about Fake information about bonus Centrelink payments

Payments are available for:

  • families
  • older Australians
  • people with disability
  • carers
  • youth and students
  • job seekers
  • farm support
  • special circumstances
  • supplements and allowances
  • concession cards.

For a current list of payments and payment rates go to the Guide to Australian Government payments.

Parental income

Depending on the payment or service you receive, you may need to update parental income details.

Centrepay

You can use Centrepay to arrange regular deductions from your Centrelink payment to help manage your money and stay on top of your bills. 

Services Australia is currently undertaking reform of the Centrepay service.

Learn more about:

Reporting, debts and overpayments

Most Centrelink services will close for the Christmas and New Year public holidays, read more about Public holiday reporting and payment dates.

Debt repayment has been paused on some debts that may be affected by income apportionment.

Manage your information

You can also manage most of your Centrelink information using the:

Centrelink forms

View a list of Centrelink forms for individuals.

MyGov

You can set up a Centrelink online account or link services to your MyGov account.

Last updated: 11 December 2024