Claim the M5 South-West Cashback Scheme rebate

Introduction

You can claim the M5 South-West Cashback Scheme rebate online. Before claiming, you need to register for the rebate.

You must:

be a NSW resident
have registered for the rebate
have the vehicle registered in NSW for private, pensioner or charitable use
have paid M5 South-West tolls using a NSW-issued electronic tag
claim within 12 months of the close of the M5 South-West Cashback Scheme quarter (claims received more than 12 months after the close of each quarter will not be accepted).

Trips in the following vehicles are not eligible:

government or business registered vehicles (including vehicles provided as part of a salary package)
leased vehicles
rented vehicles
smash repair courtesy vehicles
car dealership loan vehicles
interstate registered vehicles
vehicles where business usage is shown on the registration papers, for example 'business general' or 'primary producer'.

To claim online, you need your E-Toll Account details.

If claiming a rebate in person at a Service NSW Centre, you need:

If you're unable to claim online:

Download and complete the M5 South-West Cashback Scheme Rebate Claim Form – PDF.
Attach your supporting documents.
Visit a service centre and submit your documents in person, or email them to the address on the form.

For claims lodged via the form, rebates are paid by Electronic Funds Transfer (EFT) into a savings or cheque account as nominated on the claim form, or by cheque. Rebates cannot be paid into credit card accounts.
You can only claim tolls paid electronically with a registered electronic tag account.
If you register for the rebate, your vehicle may be photographed at M5 South-West toll points for audit purposes.