Introduction
The NSW Low Income Household Rebate helps eligible concession cardholders pay their electricity bills.
The rebate is $350 per retail (on-market) household, per financial year.
If you're a retail (on-market) customer, you need to contact your electricity retailer to apply.
If you're an embedded network (on-supply) electricity customer you may be eligible to apply for the NSW Low Income Household Rebate (on supply).
Note: Embedded network (‘on-supply') means your electricity is supplied by an embedded network – such as in a residential community, retirement village or strata scheme – and you receive your electricity bill or invoice from the strata manager or community/village operator. If you’re not sure whether you're an on-supply customer, contact the electricity provider named on your electricity bill.
Eligibility
You may be eligible if you live in NSW and all the following apply:
- you have an electricity account for your home in NSW
- you're the account holder (the account and bill must be in your name)
- you hold one of the following:
- Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs (DVA)
- Health Care Card issued by Services Australia
- Low Income Health Care Card issued by Services Australia
- DVA Veteran Gold Card.
What you need
Your Services Australia Customer Reference Number (CRN) or Department of Veterans' Affairs file number.
How to apply
- Check the eligibility requirements.
- Call your electricity retailer.
- Ask for the NSW Low Income Household Rebate to be applied to your account.
- Provide your eligible concession card details.
- Confirm with your retailer that the rebate has been applied.
More information
- Retail customers receive the rebate as a daily credit on each electricity bill, up to a total of $350 per year. The amount is calculated from the day you call your retailer and apply.
- If you change your electricity retailer, you can continue to receive the rebate by providing your new retailer with your Services Australia CRN or Department of Veterans' Affairs file number .
- A household can only receive one NSW Low Income Household Rebate each financial year.
- You can only receive the rebate for your principal place of residence.
- If you receive the NSW Low Income Household Rebate, you may be eligible for the NSW Gas Rebate.
- Commonwealth Seniors Health Card holders are not eligible for this rebate and can apply for the Seniors Energy Rebate instead.