Introduction

If you've been injured in a motor vehicle crash, you can make a compulsory third party (CTP) insurance claim for benefits such as income support payments, medical expenses and/or vocational rehabilitation programs while you recover.

For a motor vehicle crash in NSW, make a report to the police to get an event number. Call the Police Assistance Line on 131 444 to report the crash (you can do this before lodging a CTP claim).

To receive back pay following your accident, the insurer needs to receive the claim within 28 days. You can still submit a claim up to 3 months after the accident, but it’s best to submit a claim as soon as possible.

Eligibility

Anyone who is injured in a motor vehicle crash in NSW can apply. This includes: 

  • drivers and passengers 
  • riders and pillion passengers 
  • pedestrians 
  • cyclists. 

The motor vehicle crash must have occurred on or after 1 December 2017. 

When to contact CTP Assist

Contact CTP Assist on 1300 656 919 between 8:30am and 5pm, Monday to Friday (excluding public holidays) if:

  • you have questions about how to get a police event number
  • you need help with your claim
  • the accident occurred before 1 December 2017
  • the insurer details are unknown.

What you need

  • a MyServiceNSW Account – you can create one when you start your application
  • your bank account details if you choose to receive payment by direct debit
  • police event number or other proof of the accident such as news reports, photos of the accident scene, witness statements
  • accident details including date, time, place and what happened
  • details of all vehicles involved in the accident, if known
  • ambulance and hospital stay details, if applicable
  • a Certificate of Fitness/Capacity form completed by your treating doctor or General Practitioner (GP)
  • details of any previous illnesses or injuries affecting the same or similar parts of your body, if applicable
  • employment details if you were away from work
  • 'proof of earnings’ (such as payslips) if claiming for loss of income .

If you do not have all details on hand, you can still submit your application and the insurer will contact you for more information.

How to apply

Online

  1. Select the 'Apply online' button.
  2. Log in, or create your MyServiceNSW Account.
  3. Follow the prompts to apply for personal injury benefits.

Email or post

Privacy

To apply for personal injury benefits with the State Insurance Regulatory Authority (SIRA), you’ll need to create or log in with a MyServiceNSW Account.

By logging in you consent to sharing your name and email address in your MyServiceNSW Account with SIRA.

The SIRA privacy statement explains how your information will be handled once it is shared by Service NSW.

More information

If you need help with your claim, call CTP assist SIRA on 1300 656 919.

Last updated: 1 October 2024

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