Licences and business documents

If your motor vehicle was written off in a declared natural disaster, you may be able to get a refund on any motor vehicle duty paid on a replacement vehicle.

Revenue NSW may also:

• give you more time to lodge any documents or returns
• defer enforcing any fines against you
• extend your payment deadlines
• agree not to charge you interest
• arrange for you to pay any debts in instalments.

For more information, visit Natural disaster relief – Revenue NSW. 

Liquor & Gaming NSW can help with:

• replacement copies of destroyed licences and identification cards
• extensions of interim certificates reaching their 90-day limit
• financial hardship provisions for annual liquor licence fees.

If you have lost your physical competency card, download a digital version. You can also find basic details of your licence, including licence number and conditions, at the online register.

Liquor premises licence documents can be downloaded for free through the liquor licence manager portal.

For more information, contact Liquor & Gaming NSW.

Free replacement of the following licences, permits or certificates that have been destroyed or lost during a disaster:

• conveyancer
• motor vehicle dealer, repairer, tradesperson
• pawnbroker and second-hand dealer
• paintball marker
• tow truck driver (tow truck operators should contact the Police who will advise NSW Fair Trading)
• tattoo parlour or tattooist.

For assistance with replacing these licences, email businesslicensing@customerservice.nsw.gov.au

For help with property licence and certificate replacements, email propertylicensing@customerservice.nsw.gov.au

You can also visit your nearest Service NSW Centre or call 13 77 88.

To apply for a replacement home building or trade licence, permit, certificate or card:

• use the Application for a Duplicate Licence, Certificate or Permit – PDF
• explain on the form that your card was lost in a declared natural disaster (flood)
• provide your home address if it's different to your nominated address.​​​​

SafeWork NSW offers free replacement of some licences, permits and certificates that have been destroyed or lost during a disaster. To arrange a replacement, call 13 10 50 or email licensing@safework.nsw.gov.au