How to deactivate your MyServiceNSW Account

Before you deactivate your account

You can deactivate your MyServiceNSW Account online at any time.

Before you deactivate your account, please consider:

Only deactivate your account if you no longer use it and will not need it again.
While reactivation is possible, it's not recommended and you must call us to reactivate your account.
You should only have one account. Do not share accounts with others.
You will not be able to create a new account using the same email address.

What happens when I deactivate my account?

You will no longer be able to use your MyServiceNSW Account to log in to the Service NSW website, the Service NSW app or other NSW Government websites that use MyServiceNSW Account.

Your account will not be permanently deleted. Any personal details you leave in the account will be saved.

We will attempt to remove any services you have added to your account, but we may not be able to remove all of them.

Removing services will not change your services in any way – it simply removes them from your account.

Can I still access NSW Government services without an account?

Yes, but you'll need to do it offline, either by visiting one of our service centres or by calling us on 13 77 88.

What happens to the Service NSW app if I deactivate my account?

When you deactivate your account, you will be logged out of the Service NSW app until you reactivate your account or create a new account and log in again.

You can continue to use the app without an account to:

check any NSW vehicle registration, if you have a number plate
pay any fine, if you have a fine notice number.

You cannot access the following services on the app without an account:

all digital licences and credentials
vehicle registrations associated with your name
fines associated with your name
demerit points balance associated with your name.