Why we are collecting your personal information
Service NSW is collecting your personal information during a Savings Finder or Customer Care appointment to help you to find and apply for rebates, vouchers, discounts and/or disaster support services that you may be eligible for.
Types of personal information we collect
The personal information we collect from you depends on whether you are interested in general savings (Savings Finder appointment) or disaster-related support (Customer Care appointment).
This may include the following personal information:
- your name and contact details
- whether you hold or own any concession cards, licences, vehicles or properties
- the types of support that you’re interested in; for example, support relating to owning or renting a home, being a parent, education, employment, or having or supporting someone with a disability
- the type of disaster you have been impacted by
- whether you identify as Aboriginal or Torres Strait Islander
- your business type (if you are interested in business support).
If you choose, you can also complete the appointment anonymously. This means that the information you provide during the appointment will not be stored together with anything that could identify you, such as your name or contact details.
How we will use and disclose this information
Service NSW will use your personal information in the following ways:
- your responses and support preferences will be used to recommend you rebates, vouchers, discounts and support that you may be eligible for
- your name and contact details may be used to email you a copy of your recommendations and appointment notes at the end of an appointment
- if you lose access to your results following your appointment, your name and contact details can be used to locate your Savings Finder record in our systems and provide you with your results again.
Service NSW also uses aggregated and de-identified information based on the information you provide (information that does not identify you personally) to evaluate and improve our programs.
Your Savings Finder or Customer Care record will expire after 3 months and will not be retained by Service NSW after that time.
We maintain and use information collected about you for internal administrative purposes, including for the purpose of our interactions with you.
Service NSW will not disclose your personal information to anyone else unless you provide your consent, or we are required or authorised to do so by law.
Whether you are required by law to provide us with this information
Providing us with personal information during an appointment is not required by law. However, if you choose not to provide us with any personal information (such as your contact details), we will not be able to email your results to you. We can, however, provide you with a printed version of your recommendations if you request it.