Claim toll relief rebate – $60 weekly cap

Introduction

Eligible motorists that spend more than $60 a week on tolls can claim a rebate:

• for toll spend between $60 and $400 a week on any tags and licence plate numbers on their personal toll account
• for personal toll trips in a vehicle registered for private use
• up to $340 a week for each tag and licence plate number.

When you can claim

 *Notes:

• Toll relief is based on weekly toll spend.
• The quarterly claim period includes full weeks from Monday to Sunday.
• Any quarterly rebates not claimed will accrue until the claim period closes on 30 June 2025.

Eligibility

To claim, you need to be a NSW resident, and have:

• spent more than $60 a week on tolls (up to $400) on any tags and licence plate numbers on your personal toll account
  Note: Weekly spend is Monday to Sunday
• an active NSW personal toll account with E-Toll or Linkt (not suspended or closed) – please note:
  • if you moved from interstate, ask your toll provider if your account is suitable for toll relief. Linkt account profiles must be set up as Linkt Sydney
  • if you close your toll account, you will no longer be able to claim any rebate from that toll account
• accrued the toll spend for personal toll trips on a vehicle that is:
  • registered in NSW for private use
  • a Class A vehicle such as a motorcycle or car (also known as Class 4)
• paid for travel on an eligible NSW toll road
• not already received a rebate in the quarter for which you're claiming.

Toll spend that is eligible

• Tolls paid on all toll roads in NSW count towards your spend (except M5 South-West, if you claim under the M5 South-West Cashback Scheme).
• Tolls for other future toll roads will be included when the roads open.

Toll spend that is not eligible

You cannot claim for tolls that are paid:

• before 1 January 2024
• on vehicles registered for business use
• for business trips in vehicles registered for private use
• that will be reimbursed elsewhere (for example, claimed back from an employer)
• by food/courier delivery, taxi, hire car, ride share businesses
• on a toll account held in another state or territory
• on toll roads outside NSW
• on M5 South-West (if you claim under the M5 South-West Cashback Scheme)
• using casual toll products or special passes (such as LinktGO, ERider and eMU)
• on a Class B vehicle such as a truck or bus (also known as Class 4)
  Note: This may include cars towing a caravan, boat or horse float
• on suspended or closed NSW toll accounts.

You also cannot claim for:

• licence number plate recognition charges
• any other fees and charges listed on your account.

Examples of toll spend that can be claimed

Example if you have one tag

Example if you have more than one tag

Notes:

• Eligibility is assessed each week (Monday to Sunday).
• Minimum spend is $60 a week for any tags and licence plate numbers on your personal toll account.
• The rebate is calculated and claimed each quarter.
• Maximum rebate is $340 a week for any tags and licence plate numbers on your personal toll account.

What you need

Your bank account details for payment.
Note: Make sure your bank details are correct when you claim. We may not be able to recover the funds if you provide incorrect details.

How to claim

Before you claim for the first time:

• Link your toll account to your MyServiceNSW Account. This provides you with access to Toll Tracker where you can check your toll spend and see when you're able to claim toll relief.
• Make sure your contact and vehicle details are up to date with your toll provider.

To claim:

1. Check you meet the eligibility requirements.
2. Select the ‘Claim online’ button.
3. Follow the prompts to claim your rebate.

Once your claim has been approved, you’ll receive your payment within 10 to 15 business days.

If you'd like to follow a step-by-step guide, watch the video.

More information

• By making a claim for the rebate, you may get audited. If your claim is audited, a Service NSW assessor will email or call you to request supporting documents, such as toll statements, vehicle registration certificates and bank statements.
• Other toll relief is available – eligible motorists can also claim the 40% toll relief rebate.