If your home or business is in a Local Government Area directly impacted by a declared natural disaster you may be eligible for a free replacement of documents destroyed or lost during the event.
Vehicle and vessel registrations and licences
For detailed information on replacement of driving and transport documents, visit our Driving and transport page.
Refund of motor vehicle stamp duty
If your motor vehicle was written off in a declared natural disaster, you may be able to get a refund on any motor vehicle duty paid on a replacement vehicle.
Revenue NSW may also:
- give you more time to lodge any documents or returns
- defer enforcing any fines against you
- extend your payment deadlines
- agree not to charge you interest
- arrange for you to pay any debts in instalments.
Liquor & Gaming NSW
Liquor & Gaming NSW can help with:
- replacement copies of destroyed licences and identification cards
- extension of interim certificates reaching their 90-day limit
- financial hardship provisions for annual liquor licence fees.
If you have lost your competency card (physical photo card), download a digital version. You can also find basic details of your licence, including licence number and conditions, at the online register.
Liquor premises licence documents can be downloaded for free through the liquor licence manager portal.
For more information, contact Liquor & Gaming NSW.
NSW Fair Trading
You can apply for free replacement of the following licences, permits or certificates destroyed or lost during a declared natural disaster:
- conveyancer
- motor vehicle dealer, repairer, tradesperson
- pawnbroker and second-hand dealer
- paintball marker
- tow truck driver (tow truck operators should contact the NSW Police who will advise NSW Fair Trading)
- tattoo parlour or tattooist.
For assistance with replacing these licences, email businesslicensing@customerservice.nsw.gov.au
For help with property licence and certificate replacements, email propertylicensing@customerservice.nsw.gov.au
You can also visit your nearest Service NSW Centre or call 13 77 88.
Building Commission NSW
You can apply for a free replacement of a:
- contractor licence
- qualified supervisor certificate
- owner builder permit
- tradesperson certificate.
To apply for a replacement, renewal or restoration:
- use the Application for a Duplicate Licence, Certificate or Permit – PDF
- visit your nearest Service NSW Centre or call 13 77 88
- explain that your document or card was lost in a declared natural disaster
- provide your home address if it's different to your nominated address.
If you're applying for a renewal after the expiry date, you may be eligible for the late fee to be waived.
SafeWork NSW
SafeWork NSW offers free replacement of some licences, permits and certificates destroyed or lost during a declared natural disaster. To arrange a replacement, call 13 10 50 or email licensing@safework.nsw.gov.au